Ashes Of Ares - New Messiahs Dystopian Abyss Vinyl

General Shipping

Once your package is in transit, the actual delivery may be delayed due to any number of issues outside our control. 

All orders have up to 5 business days of processing prior to shipping.

Orders with direct to garment printed products have up to 3 additional business days processing (total of 8 business days) prior to shipping. 

International Shipping

International shipments go through customs in your country and can be held for a number of days before being cleared for delivery. 

In addition to the cost of shipping, buyers located outside of the USA and Canada are responsible for paying all costs associated with importing the order – ie: duties, taxes and fees. The quoted amount to ship the order only includes shipping.

Canadian orders will have a $9.95 flat rate added to shipping to cover duties and customs.

Once your package leaves the USA, we have no way to track it because the tracking number will no longer update and usually you'll only see that your package has left the USA. Please contact your local delivery company to inquire about your package further.

International orders are final and no returns are permitted. This includes orders returned to us for any reason and orders you're unable or unwilling to pay the required duties and taxes for. 

Some overseas shipments are taking longer than usual due to customs and/or carriers accidentally putting them on the wrong destination flights. 

Returns

Only domestic (USA) orders are available for return. Domestic orders have 30 days after the ship date to make a return on eligible items.

1. Log into your account:
   1. In the "Email" field, enter your email address and click "Continue"
   2. In your email, open the email sent from our store and copy the six-digit verification code
   3. Go back to our store, and enter the six-digit verification code
2. Click "Request return" for the order you want to submit a return for
3. If your order has more than one item, select the items you want to return
4. Do NOT request a return on Route Insurance if your order had it - we're unable to do refunds for that since it was used when the order shipped. Return requests that include Route Insurance in the return will be declined.
5. Select a return reason - remember, only eligible items are available to be returned
6. Click "Request return"
   
7. If approved, you'll receive a return label in your email

IMPORTANT RETURN INFORMATION:

• If you send items before you get an authorization, you're forfeiting your item and we will not refund you.
• Returned items cannot be washed or worn. Yes, we will check for deodorant stains as well as rips and anything else. The item must be in salable condition to receive a refund. If they aren't deemed salable, your refund will be refused and the item will be shipped back to you.
• Returns must begin movement with the shipping provider within 7 days of you receiving the return shipping label. If they don't move until after that date, your refund will be refused and the item will be shipped back to you.
• You’re responsible for ALL shipping costs. We’ll provide you with a return shipping label – please secure your items and package them in the same or similar packaging. If your item arrives and we cannot trace it due to you not using our label, we will not refund you. Not following this step means you're forfeiting your refund. 
• Refunds will be made back to the original method of payment and will be less the return shipping cost and less a 10% restocking fee. If we're unable to refund the amount to the form of payment used, you'll be issued a store credit.
• If deemed returnable and in salable condition, we will process your refund within 6 business days and email you a confirmation.
• You will be notified via email about the status or if we have any questions. Please do not email inquiring about the status unless it has been more than 6 business days after the tracking marks the item as delivered.

All items sent sealed (CDs, Vinyl, DVDs, Blu-Rays etc) are only allowed to be returned if they are still factory sealed and in new condition – any opened items are not available for return.

Digital items, prints/posters, tour date back shirts, items with “Limited” in the title, and items saying the sale is final in the description are non-returnable. All sales on those items are final.

International orders are final and no returns, refunds or exchanges will be permitted (see below section about international orders for full details). We are not responsible for international orders once they've shipped.

Exchanges

Unfortunately, at this time we don't have the ability to process exchanges. If you would like a different size (and your item is eligible for returns), please put in a return request (see above) for a refund and then place a new order for the item(s) you want instead.

You're more than welcome to wait for the refund to process before placing a new order, but we can't guarantee we'll still have all items in stock at a later date.

Damaged or Missing Items

If you received the wrong item, are missing an item, or an item arrived damaged (not including cosmetic issues - see FAQ for further details) you will incur no additional shipping charges to fix the error. However, you MUST reach out to us within 5 days of the order being delivered – anything beyond that date, we will not be able to address. Please make sure that any item that arrived sealed remains sealed - we cannot accept returns/replacements on opened items.

For orders that are missing entirely, you must contact us within 3 weeks of the order or ship date for domestic orders and within 5 weeks for international orders and we'll put out a missing parcel request. Anything beyond the aforementioned timeframe will not be able to be tracked with the shipping provider anymore and you will have forfeited your order due to us not having any way to track it.

Please follow these steps regarding your concern:

• Use THIS FORM for authorization before sending anything back. Please include the order number, the item you’re wanting to return and why. If you don't email first for an authorization, you're forfeiting your item and we will not refund you. Please include your order number and a brief explanation of the damage on your item or what item you were supposed to get and what you received. When we email you, we will request pictures of the item that clearly shows the damage and/or wrong item.
• Returned items cannot be washed or worn, must be in sellable condition, and must begin movement with the shipping provider within 30 days of the original ship date.
• All items sent sealed (CDs, Vinyl, DVDs, Blu-Rays etc) are only allowed to be returned if they are still factory sealed. Opened items are not available for return unless the damage you're reporting is only able to be known once the item is opened.
• After we’ve approved your item for return:
  • For US Customers – we’ll email you a pre-paid postage label for you so you can drop it off at the shipping carrier’s office. Once we receive your return, we will either re-ship or refund you.
  • For International Customers – mail the package back via standard international mail only along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. 

Do You Have More Questions?

Head to our FAQ page.